Crime reporting and victim satisfaction with the police: a large-scale study among victims of crime in the Netherlands

There is a rich body of research on how and why victims report crime to police, but little is known about the crime reporting process itself. This paper explores the relationship between victim satisfaction with the police after reporting crime and the various reporting channels victims used, as well as the subsequent police response.

This study shows the importance of how police operate during and after victims report a crime for their satisfaction with police. The results suggest that police may be able to positively affect victim satisfaction by taking relatively simple measures. More research is needed to test this hypothesis using (quasi)experimental designs.

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